Safe Shopping on the Internet

December 22nd, 2009

This article is intended to offer consumers practical guidance when shopping on the internet. We also hope it will clear up some misconceptions and ease your worries about purchasing goods online.

So what stops some people from purchasing goods online ?

Not recognising the security features used by sites or not trusting them.
Answer: Finish reading this article.

The site concerned is not a well known high street name or brand.
Answer: The sites that only exist on the Internet can undercut many of the largest retailers. It therefore pays to shop around on the internet.

Worries about customer service, such as delivery of the goods or refunds.
Answer: Read their terms & conditions and details of their delivery service. Or better still send them an email asking for further information and see how long they take to reply, this can frequently be a good indicator of their customer service.

Stories about credit card numbers being used online without the knowledge of their true owners.
Answer: Ironically, in virtually all the cases of online credit card fraud the actual card numbers were obtained offline. Organised gangs recruit shop assistants and waiting staff to write down card numbers or using small machines create electronic copies of credit cards while they have them to process your transaction.

Lawyers4u.org Safe Shopping Tips

1. Do not send your credit card details by ordinary insecure email or using an ordinary un-encrypted / insecure web page form.

2. When entering your credit card details make sure that the page where you enter your details is secure. To check this look for one of the following:

Look for a locked padlock symbol at the bottom or top of the browser window.

Check that the website address on the credit card payment page contains “https://”, the “s” stands for secure.

3.Check to see if the site has a digital certificate. Look for a logo stating that the site has a digital certificate, this can usually be found on the homepage or on a page dedicated to shopping security. If you click on the logo it will take you to the actual digital certificate. Digital certificates verify the identity of the site you are buying from so that you can be confident that they are who they say they are.

Sometimes the digital certificate will belong to the company hosting the web site. This tells you that the site is hosted on the hosting company’s servers and that the hosting company has all the necessary contact details relating to the site.

One of the main providers of digital certificates is Thawte, they will only issue a digital certificate once the company applying has verified their legal details, such as their date of incorporation & company registration number and registered office address.

4.If you are required to create a password to complete your purchase use, (where possible) a combination of numbers and letters, rather than recognisable names or words that may be guessed by others.

5.Where possible print out a copy of the transaction order so that you have a record of the order for future reference and keep any emails that confirm your purchase.

6. Always look for the site’s contact details a link to these is normally placed on the homepage of the site.

7. Never post your credit card details on a bulletin board or in a chat room.

Why Shop Online ?

1. Price
Goods bought online are frequently cheaper, even when allowing for delivery charges and VAT. This is particularly true of goods bought direct from the US, the savings can be up to 50%.

2. Convenience
No sitting in traffic using your fuel, paying for parking or struggling on public transport. Instant service without having to stand in shop queues.

3. Security
If a site uses all the security measures detailed above you should be able to shop in confidence. In fact it is safer to use secure online shopping than give your credit card details over the telephone or send them by fax, simply because secure online shopping is the only method that actually encrypts your details before they are sent.

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The Human Rights Act 1998

December 15th, 2009

The Human Rights Act came into force on 2nd October 2000 and incorporates into UK law certain rights and freedoms set out in the
European Convention on Human Rights such as:

  • Right to Life ( Article 2 )
  • Protection from torture and inhuman or degrading treatment or punishment ( Article 3 )
  • Protection from slavery and forced or compulsory labour ( Article 4 )
  • The right to liberty and security of person ( Article 5 )
  • The right to a fair trial ( Article 6 )
  • Protection from retrospective criminal offences ( Article 7 )
  • The protection of private and family life ( Article 8 )
  • Freedom of thought, conscience and religion ( Article 9 )
  • Freedom of expression ( Article 10 )
  • Freedom of association and assembly ( Article 11 )
  • The right to marry and found a family ( Article 12 )
  • Freedom from discrimination ( Article 13 )
  • The right to property ( Article 1 of the first protocol )
  • The right to education ( Article 2 of the first protocol )
  • The right to free and fair elections ( Article 3 of the first protocol )
  • The abolition of the death penalty in peacetime ( Articles 1 and 2 of the sixth protocol )

These are known as Convention rights.

They will therefore have an impact on areas such as criminal law, family law, housing law, employment law and education law.

By Article 1 of the Convention, countries who have signed up to the Convention must secure the above rights for everyone in their jurisdiction and individuals must also have an effective remedy to protect those rights in the country’s courts without the need to go to the European Court of Human Rights. The role of the European Court of Human Rights will be to determine whether the domestic courts have been true to the Convention.

All national courts and tribunals must take into account the caselaw of the European Court of Human Rights.

The Human Rights Act will cover England, Wales, Scotland and Northern Ireland.

The Act does not create any new criminal offences, but does apply to the criminal courts.

The Act does not take away or restrict any existing human rights recognised in a country.

The Act binds public authorities, (bodies undertaking functions of a public nature), for example, government departments, local authorities, courts, bodies running nursing and residential homes, schools etc. Those public authorities must not breach an individual’s rights. It is unclear whether the Act is designed to apply in claims brought by one individual against another individual. However, it is likely that statutory interpretation may extend the rights protected by the Human Rights act across the board.

In the case of proceedings against a public authority there is a limitation period of 1 year from the date of the act complained of.

Convention rights can be waived, but only if the waiver is unequivocal and does not conflict with an important public interest.

Many of the Articles do allow rights to be breached if for example, it is in accordance with the national laws of the country or is necessary in the interests of national security, public safety or the economic well-being of the country or for the prevention of crime or disorder, or the protection of health or morals, or to protect the freedom and rights of others.

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Motor Vehicle Ownership

December 10th, 2009

A common area where disputes about ownership arise is where the owner of a motor vehicle discovers that it is still under hire purchase agreement and the seller therefore has no right to sell the car in the first place.

The buyer may face demands from the finance company for return of the vehicle. Does the buyer in these circumstances have any right to keep the car?

Under the Hire Purchase Act 1964 a buyer will get good title to a car which is sold when it is still under hire purchase if:
1.The buyer did not know the car was under hire purchase and therefore bought the car in good faith believing the seller had the right to sell it.
2. The buyer is a private buyer and not a dealer or finance company.

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Tenancy Deposit Protection Schemes

November 27th, 2009

What is the Tenant Deposit Scheme?

From 6th April 2007 any landlords or their agents who take a deposit from a tenant must have that deposit protected under one of two schemes:

1. A custodial scheme – this is where the deposit is held in an approved scheme during the deposit and will continue to be held if any legal dispute arises between the
landlord and the tenant.

2. An insurance based scheme – this is where the landlord keeps the deposit but the deposit is insured in case of any dispute.

It is for the landlord (not the tenant) to decide which scheme to choose. The custodial scheme is free to landlords and tenants. Part of the interest generated by
holding the deposit in the custodial scheme will be used to administer the scheme, the remainder of the interest will be paid to the tenant or the landlord.

However under the insurance based scheme the landlord must pay a premium, but keeps the deposit. If a dispute arises between the landlord and the tenant the landlord
must hand over the deposit to the scheme for safekeeping until the dispute is resolved. If the landlord fails to handover the deposit the scheme will abide by any
court order or ADR decision to pay the tenant and recover the money from the landlord.

At the end of the tenancy agreement the landlord and the tenant must agree on the amount of the deposit which is to be returned to the tenant and this must be repaid
within 10 days of agreement being reached (or in the case of the custodial scheme within 10 days of the scheme being notified of the agreement).

Are any landlords exempt from the requirement to protect deposits in a recognised scheme?
The new law applies to all new tenancy agreements from 6th April 2007 where the landlord takes a deposit from the tenant even if a landlord lives overseas. If the property is in England or Wales and the landlord takes a deposit then they will have to protect the deposit under one of the recognised schemes.

The new law does not apply to any landlords who do not take a deposit from the tenant.

The new law does not apply to tenancy agreements created before 6th April 2007. It also does not apply to tenancies created before 6th April 2007 which come to an end
after 6th April 2007 but continue as a periodic tenancy. However, if a replacement tenancy agreement is signed after 6th April 2007 the tenancy deposit scheme will
apply to the deposit taken prior to 6th April 2007.

Who will run the schemes?
There are currently three bodies approved by the government to administer the scheme:

1. The Deposit Protection Service (Custodial Protection Scheme) The Pavilions Bridgwater Road Bristol BS99 6AA Tel. No. 0870 7071 707
www.depositprotection.com

2. Tenancy Deposit Solutions Ltd (insurance-based tenancy deposit protection) Tenancy Deposits Solutions Ltd 3rd Floor, Kingmaker House Station Road New Barnet
Hertfordshire EN5 1NZ Tel. No.: 0871 703 0552
customerservices@mydeposits.co.uk

3. The Tenancy Deposit Scheme (insurance-based tenancy deposit protection) The Dispute Service Ltd PO Box 1255 Hemel Hempstead Hertfordshire HP1 9GN Tel. No. 0845 226
cdeposits@tds.gb.com

What information about the scheme is the tenant entitled to receive?
The landlord must inform the tenant of the details of the scheme and how the deposit is protected within 14 days of receipt of the deposit. This is done by serving written details on the tenant. The written details must include specific information (”the prescribed information”).

The CompactLaw Landlord’s Pack tenancy agreements have the prescribed information attached so that it can be served at the same time as the tenancy agreement. If a landlord fails to serve the written information on the tenant they will not be able to serve a s.21 notice requiring possession of the property at the end of the tenancy (although a landlord can still seek possession under any of the other grounds which apply to assured shorthold tenancies).

A tenant can seek compensation from the landlord for failure to serve the written information and this will be equivalent to three times the value of the deposit.

What happens if a dispute arises between the landlord and the tenant about the deposit?
Both schemes are subject to Alternative Dispute Resolution (ADR). However the use of ADR is not compulsory. However if a landlord and tenant agrees to use ADR then they will be bound by the decision of the ADR service and cannot have the matter settled by the court instead. Where a landlord or tenant is contacted by the scheme administrator and asked if s/he is prepared to consent to ADR and they fail to reply, the scheme can proceed with ADR simply on the basis of the consent of one party.

Instead of ADR the landlord or tenant can apply to the court to settle disputes about the return of deposits.

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The National Minimum Wage

November 27th, 2009

The National Minimum Wage Regulations became law on the 1st April 1999 to enforce a statutory minimum wage making it illegal for employers to pay less.

The Regulations apply to employers in the UK, regardless of the size of the business, subject to the exceptions listed below.

The Minimum Wage Rates
1. Standard minimum wage of £5.80 per hour for workers aged 22 or over.

2. Minimum wage level of £4.83 per hour for workers aged 18-21 inclusive. This is known as the “development rate”.

3. Rate for 16 and 17 year olds. Minimum wage level of £3.57 per hour for workers aged 16-17.

4. Fair Piece Rates From 1st October 2004 employers have had to pay employees on piece rate work the same as the national minimum wage. From April 2005 this rate was increased to 120% of the national minimum wage. (This means that most piece workers will instead be paid the national minimum wage hourly wage.)

Workers Covered by the Regulations The following workers are covered by:

  • Full-time workers
  • Part-time workers
  • Casual workers
  • Home workers
  • Freelance workers
  • Temporary & agency workers
  • Those of retirement age or pensioners if they are working
  • Piece workers, who must be paid the minimum wage for every hour worked.

(Detailed information regarding Piece workers is provided in the National Minimum Wage Regulations).

Workers Not Covered The Regulations do however allow for exceptions, the following workers are not covered:

  • Some Apprentices
  • Members of the armed forces
  • Share fishermen
  • Volunteer workers
  • Prisoners employed during their sentence
  • The self-employed
  • Au pairs and nannies.

Employers will not be able to avoid paying less than the minimum wage by making current employees become self-employed. There are strict tests under employment law
regarding who is judged self-employed and who counted as an employee.

Enforcement of the Regulations The Regulations are enforced by the Inland Revenue and the Contributions Agency.

An employer can be served with an Enforcement Notice by the Inland Revenue or the Contributions Agency instructing him to comply with the law within a set time period.
If the employer fails to comply they will be made to pay a civil fine of twice the amount of the national minimum wage per day for every worker paid below the minimum
wage.

There is also a criminal fine for the following situations:

  • Refusing to comply with the Regulations.
  • Failing to keep proper wage records or keeping false records.
  • Obstructing an official from either the Inland Revenue or the Contributions Agency.

Finally An employee cannot agree orally or in writing with his / her employer to be paid less than the minimum wage, this will still be an offence committed by the
employer.

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Holidays – What are my rights?

November 27th, 2009

When you book a holiday a contract exists between yourself and the Tour Operator. The Booking Agents act on behalf of the Tour Operator.

The Terms will be set out in the Tour Operators’ brochures. The Tour Operator is also liable for the services provided to you by hotels and airlines if it is part of
the Tour Operator’s package.

The Association of British Travel Agents (ABTA) has issued two Codes of Conduct to protect holidaymakers, namely, the Tour Operators’ Code and the Travel Agents’ Code.

The Tour Operators’ Code provides that Tour Operators must include information in their brochures regarding the following:

a. Liability - For foreign inclusive holidays the contract must include a term “accepting responsibility for acts and/or omissions of their employees, agents,
sub-contractors and suppliers.” However they can limit liability for acts and omissions which occur during the actual transportation, e.g. by air, rail or sea, if this
complies with international conventions.

b. Cancellation - The cancellation must not be made after the dates the balance of the price becomes due otherwise the Tour Operator must pay compensation on a scale.
The nearer to departure cancellation occurs the higher the compensation will be. If cancellation occurs before the balance of the price is paid then the customer must
be told as soon as possible and offered either a full refund or an alternative, comparable holiday.

c. Over Booking - If a holiday is cancelled or altered due to over-booking of hotels and the Tour Operator is aware over-booking has occurred they must immediately
inform the customer and offer an alternative, comparable holiday or full refund. If over-booking is only discovered on arrival by the customer then they must be
offered alternative accommodation and if the location or facilities are inferior, they must be offered compensation.

d. Surcharges - These must not be made less than 30 days before departure or they will not be recoverable. Also Tour Operators are expected to bear up to 2% of the
increased cost of the holiday price. If surcharges exceed 10% then the customer may cancel the holiday and seek a refund.

e. Building Works - The Tour Operator must notify customers if they become aware that building works exist at a resort and it is likely to affect the enjoyment of the holiday. They must offer the customer an alternative resort or their money back.

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How Many Hours Do Your Workers Work?

October 22nd, 2009

Following the recent failure of attempts by the European Union to change the Working Time Directive, so as to make it unlawful to allow a person to work more than an average of 48 hours a week, the current Directive remains in force. This means that the opt-out from the 48-hour weekly working limit negotiated by the UK remains in place.


With many businesses trying to cut staff costs, now is a good time for employers to check that their efforts to cope in difficult economic circumstances do not mean that they are failing to comply with the laws relating to working time.



Under the Working Time Regulations 1998, which implement the European Working Time Directive into UK law, the general rule is that an employer must take all reasonable steps to ensure that the working time of any adult worker does not exceed an average of 48 hours for each seven days during a 17-week reference period. 



However, if an individual worker is willing to work more than an average of 48 hours per week, this is allowed provided that this is evidenced by a signed opt-out agreement. The agreement must be revocable. A worker who does not wish to sign an opt-out agreement must not be subjected to any detriment as a result. For workers under 18, the maximum working week is 40 hours. These hours may not be averaged out and no opt-out from the weekly limit is available to young workers. 



However, if no adult is available to do the work and the young worker’s training needs are not affected, he or she may work more than 40 hours if doing so is necessary to maintain continuity of service or production or in order to respond to a surge in customer demand.



The employer must keep an up-to-date list of adult workers who have agreed to work more than the 48 hours a week average and retain adequate records which show whether working time limits in general are being complied with. These must be kept for two years from the date they were made. There are additional record- keeping requirements relating to hours worked by young workers and where work involves special hazards or night work.

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The Gender Pay Gap – Be Prepared!

October 22nd, 2009

The gender pay gap is the term used to describe the difference between the hourly earnings of men and women. It is determined by calculating the overall pay of women as a percentage of that of men. The pay gap is the difference between this and 100 per cent. So, for example, if women’s pay is 80 per cent of men’s, the pay gap is 20 per cent.



There are different ways of calculating the gender pay gap. If calculated using the mean (average) hourly pay, women’s pay (excluding overtime) was 17.1 per cent less than men’s pay in 2008, showing an increase on the comparable figure of 17.0 per cent for 2007. 



At present, private sector employers are only under an obligation to disclose gender pay information if requested to do so as part of a questionnaire under the Equal Pay Act 1970 or during Employment Tribunal proceedings. However, the Equality Bill contains a power to require employers with more than a specified number of employees to report on the gender pay gap. The original provision was for those with more than 250 employees to provide this information but a reduction in the
number to 100 has been mooted.



Initially, organisations with more than the specified number of employees will be ‘encouraged’ to volunteer information on the average hourly pay of male and female workers. To this end, the Equality and Human Rights Commission will carry out a consultation in order to develop a system of pay reporting for the private sector. If by 2013 it is clear that a voluntary reporting system has been ineffective in narrowing the gender pay gap, legislation will be brought forward to force disclosure. The Equality Bill also bans secrecy clauses which prevent staff from disclosing their salaries to colleagues. 



A recent survey of senior Human Resources professionals revealed that only 29 per cent of organisations had conducted gender pay audits and only five per cent had actually reported their findings. Employers would therefore be well advised to carry out an audit sooner rather than later and to ensure that any discrepancies are remedied so as to reduce the risk of equal pay claims in the future.

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The ‘Last Straw’ and Constructive Dismissal

October 22nd, 2009

It is an implied term of any employment contract that an employer should not act in a way that breaches the trust and confidence which an employee can expect from them. A serious breach of an implied contractual term or the ‘last straw’ in a series of less serious actions which cumulatively undermine the employee’s trust and confidence will amount to a repudiatory breach of the employment contract. It would normally justify the employee in terminating the contract and claiming constructive dismissal.



It was established in Omilaju v Waltham Forest London Borough Council that the last straw, which allows an employee to resign and claim constructive dismissal, need not necessarily be a breach of contract. It could be a relatively minor act. However, to be successfully relied on by the employee the last straw has to be the last in a series of acts or incidents which cumulatively amount to a repudiation of the contract of employment by the employer. It has also to contribute, however slightly, to the breach of the implied term of trust and confidence. In addition, an action on the part of the employer that can be objectively judged to be entirely innocuous cannot be a last straw, even if the employee genuinely but mistakenly interprets the act as being hurtful and destructive of the trust and confidence in his or her employer.



In Wishaw and District Housing Association v Moncrieff, Mr Moncrieff was told that there were 13 areas of concern regarding the quality of his work as a Property Services Officer and that he would therefore be asked to attend a formal disciplinary interview. He considered these allegations unfair and in some cases untrue. Receipt of the notes of this meeting against a background of family problems caused him to suffer ill health and he was unable to work.



Mr Moncrieff remained off work on the advice of his GP. However, the Chief Executive of the Housing Association was sceptical that his illness was in any way due to domestic problems. When referring Mr Moncrieff to the Occupational Health department she stated that the family issues cited as the reason for his depression, which included his brother’s attempted suicide, were well known in the office because he had talked openly about them and his brother was now back at work. Mr Moncrieff was upset by this and claimed that someone had lied to her about it.



Over the ensuing months, the relationship between Mr Moncrieff and his employer deteriorated to the point where they were only corresponding via their respective solicitors. Eventually, Mr Moncrieff resigned and brought a claim of constructive unfair dismissal, using the last straw argument, and the Employment Tribunal (ET) upheld his claim. The Housing Association appealed and successfully overturned this decision.



The Employment Appeal Tribunal (EAT) held that in last straw cases, the ET must first identify the last straw act. It must then consider whether, assessing that act objectively, it is capable of contributing to a series of earlier acts so as to amount cumulatively to a breach of the implied term of trust and confidence. If the ET concludes that the act does have that potential, then it is required to consider the other acts in the series and ask whether, looked at together, all the acts, including the last straw, amount to a breach of the implied contract term. If, however, the ET concludes that the final act does not have the characteristics of a last straw, then it need not examine earlier events.



In this case, the EAT found that it was impossible to determine what the ET’s finding was regarding what exactly constituted the last straw or, indeed, whether the correct approach had been taken. For that reason alone, the ET’s judgment could not stand and Mr Moncrieff’s claim of unfair constructive dismissal was bound to fail. 



Furthermore, when the EAT examined the correspondence between the parties, in its view there were only two letters that were possible candidates and neither one, when viewed objectively, could be regarded as evidence of a last straw.

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Lawyers4U Undergoes Huge New Changes

September 18th, 2009

Lawyers4U.org the leading online legal advice and practical help service has recently undergone a total transformation.

Driven by client demand Lawyers4U.org has extended its range of products and services, whilst maintaining its excellent reputation for quality and customer satisfaction.

Our new look site is a sophisticated union of state of the art applications, engineering and design with one aim in mind – to provide our client’s with the very best online legal services.

The new homepage with its 3 tier advice sections, site map and easy to follow navigation tools enable clients to be immediately directed to their area of interest – be it our new Rapid Response legal query section with its comprehensive range of advice groups – or our new Drafting and Self Representation section – for those who do not wish to spend often unnecessarily large sums on legal representation – or to our new Family Law Clinic – which offers help and support on all family and relationship topics.

We have incorporated brand new features – our support section now boasts a comprehensive FAQ section enabling all first time visitors and valued clients to discover everything they wished to know about the Lawyers4U process.

Also new is the News section, The Brief, our legal blog; featuring up to date articles of interest and in depth discussions on all manner of legal topics. Our legal team along with some expert contributors will be adding regular articles – so be sure to check back often.

Finally, we offer access to a completely new mailing list. By joining you will have the chance to receive additional information, promotions and special offers as well as hear about any new services and features as soon as they are launched, before anyone else.

All this combined with over 40 years cumulative experience as fully qualified legal professionals between our consulting barristers makes Lawyers4U your first choice for online legal services.

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